Shipping / Returns

Shipping Within the USA

Please allow 2 to 4 business days for your order to be processed and shipped. Once it ships, our system will send a message to the email entered in the order with the tracking number. All shipments sent within the USA are sent via USPS or UPS and takes between 1 to 5 business days to be delivered.

 

Modifying or canceling an order 

If you want to change or cancel your order, please contact us (via email) within 24 hours of placing the order. After 24 hours, we can not guarantee an order change or cancelation. 

Tracking Number

Once your order ships, our system will send a message to the email entered in the order with the tracking number.

Orders returned due to an error in the address

If the address entered during the checkout process is incorrect or if there is a problem during the delivery of your package, the shipping company with return the package back to us. In case this occurs, please email us as soon as possible. We can offer a complimentary re-shipment of your package (at no extra cost to you) or we can offer a refund (the refund would be for the total cost of your order minus original shipping costs). 

 

Returns 

If you are not satisfied with your order, we can reimburse you for the cost of the product(s). The following conditions apply for a return:

-The return claim must be made within 30 days after the delivery date. You can send your return claim to info@elviejonbrand.com. Once we verify the order, we will send you instructions to return the product.

-The returned product(s) is subject to a 20% restocking fee

-The product(s) are in new condition (without signs of use) and with all its labels.

-The customer is responsible for costs associated with shipping the item back to us

-Once the product is received, we will verify that the product is in new condition. We will then process the refund or exchange, which will take 2-8 business days.

ALL ITEMS ON CLEARANCE ARE FINAL SALE AND NO RETURNS OR EXCHANGES ARE ACCEPTED.

Incorrect of Defective Product

 

If the product has a manufacturing defect or the product is incorrect, contact us within 7 days of receiving your order to resolve the problem. We will send you a shipping label to return the defective / incorrect product to us. Once we receive the defective / incorrect product, we will send you the correct product.

Damage to order during shipment

If you received your order was damaged by the shipping company, contact us immediately. We will file a claim with the shipping company. We will require photos of the damaged package and product in order to process a refund or return. Without photos of the PACKAGE and damaged product, unfortunately we cannot make a claim and we cannot send you a refund.

Package not received after it's been delivered

 

Using the tracking number sent by email, track the package on its respective website (USPS.com or UPS.com). Once tracked, you will find more detailed information about the delivery of your package and where it was left (front porch, "Parcel Locker" package locker, etc.). If you still cannot find your package, we recommend that you contact the appropriate local shipping provider's office. They can better help you with the details about the package delivery. You can also contact us and we can initiate a claim with the shipping company. But, please note that a claim will take several business days after the package is DELIVERED for processing. For example, a claim with USPS cannot be initiated until 15 days after the item was marked as DELIVERED.